About Generali App

Generali Global Health functions as the specialized healthcare division of Generali Group, recognized as one of the world’s most prominent and respected corporate entities. The organization maintains operational presence across more than 50 countries worldwide and has established itself as a dominant force in the global insurance marketplace, serving 61 million customers and generating premium revenue of 69.7 billion Euros*.

The Challenges

Generali aimed to go completely paperless by developing a mobile app that streamlined customer interactions. The app was designed to:

Allow easy management of all current policies in one place
Enable direct communication with agents
Facilitate the purchase and renewal of policies online
Simplify the process for reporting and tracking claims

Business Solutions

During one year of our engagement with Generali, we created a web and mobile app design and developed native iOS and Android Apps . The app was a full fledged platform to connect all key stakeholders-Providers (Hospitals, Doctors, Clinics, Insurance Agents) and Customers. Through the app customers could connect with providers of their interest on the basis of various filters- location, facilities etc., and providers could refer Customers to the most suitable service Our interactive UX design allowed customers:

To seamlessly have the access to manage all of their current policies
To stay connected with their agents
Buy & renew policies anytime, anywhere
Report & track claims efficiently

Key highlights of engagement with EnigmaNex

Our approach to the challenge was hands-on and pragmatic.

In-depth market and customer research, along with real-time insights from our prestigious clients, was key to our execution strategy.

New app designs were developed to meet specific requirements and then rigorously tested through usability trials and quantitative benchmarking to ensure project objectives were achieved.